Refund policy
Returns & Exchanges Policy
Exchanges
Exchanges are accepted only in the event that an incorrect item or size was shipped due to our error. Customer-initiated exchange requests (i.e., change of mind) are not accepted at this time.
Handcrafted Products — Please Note
All Elite Premium Denim products are Hand-Made and Hand-Stitched. Select items also feature Hand-Painted details. Because each piece is crafted individually, no two items will be exactly identical. Minor paint variations or imperfections on Hand-Painted products are inherent to the handcrafted nature of the item and are not considered defects. Every product is one of a kind.
Return Eligibility
- Returns are accepted within 14 days of confirmed delivery.
- Items must be unopened, unaltered, and unworn to qualify.
- If an incorrect size was ordered by the customer, this may affect return eligibility.
- All returns are handled on a case-by-case basis.
- Approved returns are subject to a 20% restocking fee, which will be deducted from the final refund amount.
How to Initiate a Return or Exchange
To begin the process, contact our Customer Service Department at EliteDenimSales@gmail.com with the following information:
- Order number
- Full name
- Reason for the return or exchange
Once your request has been reviewed and approved, you will receive further instructions on how to proceed.
For additional questions, please fill out the contact form on our website. Be sure to include your order number for any post-sale inquiries.